Store Info

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Minimum Order:

We do not have a minimum order amount.  But please see our handling section for very small (I.E. 1 or 2 crystal) orders.

Payments:

PayPal is the preferred internet payment option.  We also accept credit cards via the PayPal process.  You do not need a PayPal account to use credit cards via PayPal.   3rd Planet Solar does not store or see your financial information which is processed on PayPal’s servers.  For your security, we only ship to the PayPal verified address using this method.

 

We will also accept money orders as well as personal checks under $100.00.  Please allow a few days for money order processing and checks to clear.  Use the shopping cart to place an order and select the “Check Payments” option during checkout.  Reserved Orders will be held for up to 2 weeks.  Checks and Money orders can be made out and mailed to:

3rd Planet Solar
2240 Van Tyle Rd
Gaylord, Mi.  49735
 

We now accept phone orders and process credit card at swaps using the SQUARE payment gateway.  We do not store or share your financial information and only process it on the SQUARE payment gateway.

 

Shipping:

The shopping cart will calculate shipping and handling for CONUS (Continental US) via USPS first class mail based on weight.  We strive to keep shipping costs to a minimum whenever possible.  If, however, you desire a different shipping method (UPS/FedEx/Next Day service…..), we will be glad to quote, provide a PayPal invoice, and ship in that method.

Current Shipping Rates as of 1/22/18

United States

Weight(oz) Cost
0-3.9 $3.67
4-7.9 $3.94
8-12.9 $4.00 to $5.75
13-31.9 $7.61
32-47.9 $17.69
48 & up $23.67

International (Canada Slightly less)

Weight (oz) International Canada
0-7.9 $14.70 $10.50
8-31.9 $24.68 $17.33
32-47.9 $37.53 $26.51
48-63.9 $54.00 $49.88
64 & up $100 & up $51.07 & up

Handling:

We try to make shipping and handling a pass through process.  However, a small charge is applied to cover our costs of envelopes, boxes, labels, packing materials, PayPal/Ebay charges on shipping, trips to the post office/UPS/FedEx stores, etc.  This is already included in the shopping costs.  Other shipment methods may include additional charges to cover the costs of those special needs.

 

There are a few cases where a small USA order, such as 1 to 4 crystals, may be shipped via USPS first class mail letter as long as the parts are under the USPS letter requirements.  Orders above $5 in value will be shipped with tracking.  We would love to ship everything with tracking but very small orders are not enough to handle fees and expenses.

DX (outside of the United States) Customers:

For those living outside of the United States – I will try to find the best price and service but note that shipping rates can be $14.50USD OR MORE!  Unfortunately shipping out of the United States is a very expensive and time consuming process.

During shipping if we find the USPS international shipping is less than calculated we will refund any difference.

For countries which are not allowed imports of electronic products or countries which are prohibited you will be refunded MINUS Ebay/Paypal fees.  Please check if your country is allowed to receive foreign electronic parts.

Customers outside of the US are responsible any duties and taxes owed in your country.  We will NOT falsify customs forms.

Sales Tax:

Michigan residents – Unfortunately we will need to collect 6% sales tax.  This will be shown in the shopping cart during checkout.

 

Processing:

We strive to process orders as fast as possible.  Typically within 5 business days after payment has cleared and it’s in stock.  If for some reason we are out of stock we will notify you and either refund your money or process your order as soon as parts arrive at your option.  We strive to ship as fast as possible but please remember there are days when the post office is closed and days when the weather is severe.

Returns:

Returns are accepted for unopened factory sealed packages.  Packages which are open will be subject to a 10% restocking fee plus any missing components.  Buyer is responsible for return shipping costs.  Refund does not include original shipping costs.   Please contact us before returning items (so we know to look for them).

 

Disclaimer

This site is provided by 3rd Planet Solar on an “AS-IS” basis.  3rd Planet Solar makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content, or materials included on the site.  To the full extent permissible by applicable law, 3rd Planet Solar disclaims all warranties express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.  3rd Planet Solar will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Privacy Notice

This privacy notice discloses the privacy practices for 3rd Planet Solar / KC9ON. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 989-619-4499 or via email.

Registration

In order to use this website, a user must may optionally complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If other organizations use cookies or other devices that track site visitors to your site, insert a paragraph like this in your privacy notice:
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We partner with other parties to provide specific services such as shipping (USPS, Fed-Ex, UPS, etc) and credit card processing (PayPal, Square, etc.). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

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