EXPECT SHIPPING DELAYS. All carriers are reporting greater than normal shipping times so please allow a few extra days. Also special packages and international orders may take 2-3 days extra to process due to minimal travel restrictions.
We have a $5 minimum order amount, not including shipping and handling, to cover product costs and payment processing fees.
We accept the following payment types:
- Credit/Debit cards may be processed through Square or WooCommerce during regular checkout.
- Payments through Amazon Payments.
- Payments through PayPal. For your security, we only ship to the PayPal verified address using this method.
3rd Planet Solar does not store or see your financial information which is processed on the Square, WooCommerce, Amazon, or PayPal servers.
- Personal checks and money orders drawn on a US institution under $100.00. Please allow a few days for money order processing and checks to clear. Simply use the shopping cart to place an order and select the “Check Payments” option during checkout to reserve stock. Reserved Orders will be held for up to 2 weeks. Checks and Money orders can be made out and mailed to:
- We also accept phone orders and process credit card at swaps using the SQUARE payment gateway. We do not store or share your financial information and only process it on the SQUARE payment gateway.
The shopping cart will calculate shipping and handling via USPS first class or Priority mail based on destination, weight and size using the USPS rate tables. First Class Mail includes domestic (US) tracking. As of 2022 the MINIMUM shipping charge is $5.22. If you desire a different shipping method (UPS/FedEx/Next Day service…..), we will be glad to quote, provide a PayPal invoice, and ship in that method.
We try to make shipping and handling a pass through process. However, a small charge is applied to cover our costs of envelopes, boxes, labels, packing materials, PayPal/Credit Card charges on shipping, trips to the post office/UPS/FedEx stores, etc. This is already included in the shipping costs. Other shipment methods may include additional charges to cover the costs of those special needs.
Non-US (outside of the United States) Customers:
For those living outside of the United States – I will try to find the best price and service but note that shipping rates can be $18USD OR MORE!
For countries which are not allowed imports of electronic products or countries which are prohibited you will be refunded MINUS Ebay/Paypal fees. Please check if your country is allowed to receive foreign electronic parts.
EU Countries take note: Effective July 1, 2021, the UE VAT collections will be changing. Since we do very little shipping to the EU countries we will NOT be registering for VAT. Therefore ANY VAT PLUS FEES will be collected through your carrier on delivery. More information can be found here: EU VAT Information
We are no longer shipping to Germany due to the German Packaging Act effective July 1st 2022.
Due to the high loss package rates of the United States Postal Service, We will not warrant, replace, guarantee, or refund packages lost or damaged in transit when selecting first class package service. Other services such as priority mail, FedEx, and UPS include insurance.
Customers outside of the US are responsible any duties and taxes owed in your country. We will NOT falsify customs forms.
Michigan residents – Unfortunately we will need to collect 6% sales tax. This will be shown in the shopping cart during checkout.
We strive to process orders as fast as possible. Our goal is to ship 99% within the first 24 hours and the balance within 48 hours. Checks will take 5 business days after receipt. If for some reason we are out of stock we will notify you and either refund your money or process your order as soon as parts arrive at your option. We strive to ship as fast as possible but please remember there are days when the post office is closed and days when the weather is severe.
Returns are accepted for unopened factory sealed packages. Packages which are open will be subject to a 15% restocking fee plus any missing components. Buyer is responsible for return shipping costs. Refund does not include original shipping costs. Please contact us before returning items (so we know to look for them).
This site is provided by 3rd Planet Solar on an “AS-IS” basis. 3rd Planet Solar makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content, or materials included on the site. To the full extent permissible by applicable law, 3rd Planet Solar disclaims all warranties express or implied, including but not limited to implied warranties of merchant-ability and fitness for a particular purpose. 3rd Planet Solar will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
This privacy notice discloses the privacy practices for 3rd Planet Solar / KC9ON. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must may optionally complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We partner with other parties to provide specific services such as shipping (USPS, Fed-Ex, UPS, etc) and credit card processing (PayPal, Square, etc.). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.